Question 1

Who can manage digital accounts after death?

Accepted Answer

In Australia, this usually falls to the executor named in the will or the next of kin. They have authority to contact service providers, request closures, and manage digital assets as part of the estate. Each company has its own verification process and will ask for proof of identity and death.

Question 2

Are digital assets included in wills?

Accepted Answer

Yes - but only if they’re specifically listed. Many wills overlook digital assets like social media, banking, or cryptocurrency. Without clear instructions, executors can face delays or lose access entirely. It’s worth adding these assets when updating your will.

Question 3

What is a digital executor?

Accepted Answer

A digital executor is someone you nominate to manage online accounts after death. They work with the main executor to handle data retrieval, account closures, and legacy contact requests. They don’t need special legal powers - just your trust and written permission.

Question 4

Is there a law for digital inheritance in Australia?

Accepted Answer

Not yet. There’s no single national law governing digital inheritance. Access is managed through estate law, privacy law, and each company’s terms of service. Some states, like New South Wales, are reviewing potential reforms, but for now it’s handled case by case.

Question 5

What documents are needed to close accounts?

Accepted Answer

Most companies require a death certificate, proof of identity, and evidence of your relationship to the deceased. Some may also ask for a copy of the will or a legal letter of administration.